Privacy Policy
Phoenix Trauma Services (“we,” “our,” “us”) is committed to protecting your privacy and ensuring your personal information is handled safely, respectfully, and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Phoenix Trauma Services provides trauma-informed therapy, support, and wellbeing services.
We understand the sensitive nature of the information we receive and are dedicated to keeping it secure and confidential.
If you have any questions about this policy or how we handle your data, please contact us:
enquiries@phoenix-trauma-services.org
Information We Collect
We only collect information necessary to provide you with safe, effective support. This may include:
Personal details: your name, email address, phone number, or postal address
Service information: details you share when you contact us or request support
Website data: non-identifiable data such as pages visited, time spent on the site, and browser type (collected via cookies or analytics tools)
We do not collect or store sensitive medical information through this website.
How We Use Your Information
Your information helps us to:
Respond to enquiries or requests for support
Arrange appointments and deliver services
Communicate important updates or information
Improve our website and services
Comply with legal or regulatory obligations
We will never sell or share your personal data with third parties for marketing purposes.
Our Legal Basis for Processing
We process your information only when we have a valid legal reason, such as:
Your consent – when you choose to share your information with us
Contractual necessity – when we need your data to provide a service you’ve requested
Legal obligation – when we’re required to comply with a law
Legitimate interest – to improve our website and services responsibly
How We Protect Your Data
Your privacy and safety are our priority.
We use secure systems, strong data protection measures, and limited access controls to keep your information safe.
Personal data is only retained for as long as necessary to provide our services or meet legal requirements.
Cookies and Analytics
Our website may use cookies to improve functionality and understand how visitors use our site.
Cookies do not identify you personally, and you can manage or disable them in your browser settings.
Your Data Rights
Under UK GDPR, you have the right to:
Access the personal information we hold about you
Request corrections or deletion of your data
Withdraw your consent (where applicable)
Object to or restrict certain types of data processing
Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights have been breached
To exercise these rights, please contact us at enquiries@phoenix-trauma-services.org
Third-Party Links
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of other sites. We encourage you to read their privacy statements before sharing any personal information.
Updates to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.
Contact Us
If you have any questions about this policy or how we handle your data, please reach out:
enquiries@phoenix-trauma-services.org